Frequently asked questions

What area do you deliver to?
We deliver to the whole of the UK but the cost varies depending on distance.
Are all wood pellets the same?
Within Europe there are various pellets standards which stipulate the moisture content, energy value etc. The UK government has yet to adopt a standard but this looks set to happen in the near future.
How much can I get in my hopper?
One cubic meter of our pellets average 650kg in weight.
Are wood pellets cheaper than oil or gas?
Yes. Wood pellets work out cheaper than heating oil or LPG, however mains gas still works out slightly cheaper.
Can you store bagged fuel outdoors?
Although produced in heat sealed plastic bags there are small holes in the top of each bag to allow trapped air to exhaust during the stacking process. It is therefore important to ensure storage is undercover and preferably within a building or water tight construction.
Does the cost of pellets vary with quantity ordered?
The delivery charge can vary considerably, especially with loose blown deliveries.
Why should I use Pellets rather than wood chip?
Consistent moisture content
High energy value
Less ash
Higher bulk density therefore smaller storage area required